COVID-19 Community Co-management (Co3)

Project impact

By August ‘21, the application accounted for 40% of all contacts traced, reducing pressure on contact tracing staff

The App went through full simulation, development and governance

Deployed across 11 Scottish Health Boards

This project expanded the National Notification Service (NSS) by adding a self-service contact tracing form, crucial to the COVID-19 response. It facilitated rapid data collection and improved accessibility for positive cases.

This project was a key part of the COVID-19 response and built on the functionality developed for the National Notification Service (NSS) to include a self-service contact tracing form to go out with each positive notification, allowing quick collection of data and enhancing the accessibility of the service.

Summary

This project expanded the National Notification Service (NSS) by adding a self-service contact tracing form, crucial to the COVID-19 response. It facilitated rapid data collection and improved accessibility for positive cases.

Partners

The Co3 service project delivered:

• Design workshops for Co3

• Service models developed

• A Minimum Viable Product

• Engagement with further stakeholders on how this tool could be deployed more widely

• A prototype patient-facing tracing capability completed in June 2020

• Product enhancements for additional Health Board onboarding completed Nov 2020

• Live, implemented version of the tool completed by December 2020

• Live deployment across the whole of Scotland completed

Impact & value

The App was prototyped by the end of May 2020 in line with the original timetable. The App went through full simulation, development, governance and deployment across 11 Scottish Health Boards (as it was not applicable for island boards).

As at 21st August 2020, it accounted for 40% of all contacts traced which reduced pressure on contact tracing staff. A full evaluation was conducted as to the effect and efficiency of the tool.

A second version of the tool was developed with changes based on lessons learned during practice enhancing the triage support offered by self-service in case of future peaks.

The project was completed and handed over to Scottish Government.