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Developing design principles for a Virtual Hospice: improving access to care. Taylor, Andrea and French, Tara and Raman, Sneha Providing access to hospice services will become increasingly difficult due to the pressures of an ageing population and limited resources. To help address this challenge, a small number of services called Virtual Hospice have been established. This paper presents early-stage design work on a Virtual Hospice to improve access to services provided by a hospice (Highland Hospice) serving a largely remote and rural population in Scotland, UK. View resource Next item Previous item Home / Resources (Item) /

Scottish Access Collaborative Gynaecology Final Report Porteous, Alex and Blank, Line and Schauberger, Ute and Smith, Paul and Brooks, Elizabeth This report details the activity and outcomes of a series of design-led workshops involving stakeholders of Gynaecology services in NHS Scotland. Participants came from 13 specialists’ areas and 5 different NHS Board areas, giving both a broad geographic and functional reach. The first step for the workshops was to identify common Gynaecology patient symptoms, noting their importance. Issues were mapped for each symptom and areas to focus on agreed upon. Further discussion around these focus areas led to suggestions for sustainable improvement to Gynaecology services. These ranged from additional targeted patient information, virtual consultations for follow-up and dedicated vetting in secondary care to clinical cluster groups, and nationally accepted referral guidelines which are easy to access and follow. Future work will involve national support to ensure the Gynaecology community, along with primary care partners are supported to make the necessary changes to ensure efficient and effective patient pathways are achieved. View resource Next item Previous item Home / Resources (Item) /

Service Redesign Pillars Chute, Chaloner This blog post discusses the sustainability of health and care services is increasingly expected to be achievable only with digitally supported change. Relating to the emerging digital capabilities discussed in the previous blog post, the DHI Demonstration & Simulation Environment is focused on three service redesign pillars. View resource Next item Previous item Home / Resources (Item) /

A Review of Electronic Health Records Systems Around the World Rimpiläinen, Sanna This paper presents a review of different types of Electronic Health Records systems is use around the world in 2015, focusing on countries internationally renowned as forerunners in implementing and using EHR systems, such as Estonia, Finland, Canada, New Zealand and US View resource Next item Previous item Home / Resources (Item) /

Related Projects Return to team Marissa Cummings Research Fellow Marissa is a Research Fellow and Innovation Designer focusing on health, wellbeing, and equity. She has previously worked as a digital designer, software developer, and product manager. Marissa has an MSc in Artificial Intelligence and an MRes in Design. Marissa's research adopts a human rights and trauma-informed design approach to health and care. Her interests include digital interaction and user interface (UI) design, inclusivity and accessibility, empowering marginalised communities, and the ability of design and technology to act as a helping hand. Connect on LinkedIn Email Next team member Previous team page Team page

Referral Communications Project impact Use of a common digital identity and Digital Front Door can shift more referral communication from professionally led model to supported self-management by citizens. Use of the integrated care record proposed as part of the National Digital Platform can remove the need for repeated form filling, allowing ‘many to many’ referral channels accompanied by consistent, shared data. ​ This paper analyses common citizen and clinical needs for referral communication between individuals and organisations. It reviews current innovation efforts, identifies unmet challenges, and proposes future models to stimulate research, development, innovation, and policy in referral communications. Return to projects DHI exchange The DHI exchange is an environment to help drive knowledge exchange around digital health and social care innovation. Recognised as one of Scotland’s key assets, it supports the transformation of health and social care services while promoting Scotland globally. Learn more The Digital Health & Care Innovation Centre (DHI) has facilitated participatory design activity with over 3000 citizens, over 1000 health and care professionals across 16 health boards, 15 charities and 10 social care organisations. These projects supported diverse groups – from people self-managing their diabetes to mapping the circle of care and planning for older adults at risk of frailty. The insights from this portfolio provide a good understanding of current citizen and professional needs for referral communication and management. There are a range of projects deploying digital technologies to support service change in Scotland, and they are constrained by a range of organisational and technical factors that limit their impact. These include: • A lack of an up-to-date service directory that can help a professional understand the referral options and guide them on how to use these options effectively. • The dependence by primary care teams on SCI Gateway (referrals) and Docman (letters and other documents) for communication with secondary care. These tools do not provide the necessary functionality for primary care teams to participate effectively in in asynchronous clinic models or other integrated care initiatives. • Many NHS innovation projects therefore tend to focus on secondary care journeys from the triage and vetting stage onwards. • In parallel, many multi-sector projects tend not to integrate with primary care services effectively. Summary Partners The paper proposes a possible future state model would use a combination of a shared care record, a unified service directory, and a referral communications platform that supports ‘many to many’ asynchronous communication methods. It would share infrastructure, perhaps provided by the National Digital Platform team, with the Digital Front Door initiative, to allow patients self-referral options and more transparency about where they are on journeys through the health and care system. Impact & value ​ Progress to date Resources Referral Communications report Staff related to the project DHI will make this content available to people leading both national and local change programmes. DHI will develop demonstration assets for its Demonstration Environments in the North and West of Scotland to support cross-sector knowledge exchange in this area. Next steps Next project Previous project Projects index page

Digital Solutions Supporting Healthy Weight Management and the Type 2 Diabetes Prevention Framework Morrison, C. This report, commissioned by the Scottish Government's Diet and Healthy Weight Team, provides an overview of digital solutions supporting healthy weight management and type 2 diabetes prevention in the UK in 2021. While no novel solutions were identified, existing options align with Scottish standards and are ready for potential adoption, with examples like the Oviva solution being tested in NHS Tayside. However, further assessment is needed to ensure interoperability with NHS Scotland's infrastructure. View resource Next item Previous item Home / Resources (Item) /

Digital Diabetes Dashboard Teal, Gemma and Thorup, Tine and Baillie, Jen and Johnson, Michael The Digital Dashboard Experience Lab project, initiated by the University of the Highlands and Islands and NHS Highland, aimed to enhance virtual consultations for diabetes management. The project addressed challenges in discussing diabetes data during virtual consultations by proposing a Digital Dashboard. Through pre- and general labs, three overarching themes emerged: Empowerment and Readiness, Equity and Collaboration, and Timeliness of Information and Insight. These insights informed recommendations for designing digital tools to support person-centered consultations, culminating in a concept for the ideal Digital Dashboard and the next steps for its development. View resource Next item Previous item Home / Resources (Item) /

Community Mental Health and Wellbeing: What Does Gold Standard Look Like? Design Workshop Report Digital Health & Care Institute (DHI) & Crooks, G. (ed.) The Digital Health & Care Innovation Centre (DHI) collaborated with the Scottish Government to assist the Adult Mental Health Collaborative by leading workshops and activities aimed at improving mental health services. Specifically, they organized a workshop during the Mental Health Strategy National Forum focusing on defining "gold standard" community mental health and wellbeing, utilising tools developed through stakeholder interviews and meetings. With approximately 70 participants, the workshop aimed to address key challenges and relationships in implementing optimal mental health services, and the findings will be submitted to the Scottish Government for potential integration into the adult mental health collaborative. View resource Next item Previous item Home / Resources (Item) /

Metaskills: Learning Materials - FUTUREquipped Project ​ This document contains microlearning units to explore meta skills required to cope with future working life. These microlearning materials were collectively produced by lecturers participating in the FUTUREquipped project, and are now made available to any learner under the Creative Commons licence. Units available include: Unit 1: Adaptability Unit 2: Curiosity Unit 3: Creativity (Innovation) Unit 4: Communication (Social Intelligence) Unit 5: Collaboration (Social Skills) View resource Next item Previous item Home / Resources (Item) /

Transition from analogue to digital for telecare services in Scotland Rooney, Laura The DHI, in collaboration with other organizations, recently hosted an event in Glasgow to discuss the transition of telecare services from analogue to digital. With approximately 170,000 users in Scotland, the importance of enhancing these services was highlighted, especially as British Telecoms plans to switch off analogue telecare services by 2025. The event aimed to share knowledge and discuss the future landscape of telecare in Scotland, addressing the implications and preparations needed for this transition. View resource Next item Previous item Home / Resources (Item) /

Related Projects Return to team Dr Lynne Douglas Board Member Lynne is the CEO of Bield Housing and Care. She is an experienced executive and non-executive director, specialising in delivering service transformation, across organisational boundaries. Lynne uses collaborative leadership skills and effective change frameworks to work in partnership with stakeholders to deliver change across diverse work programmes. She is a strong communicator, comfortable working with all levels of staff and stakeholders, an ability to build effective relationships to realise results, enthusiastic about innovation and brings energy into work streams. Connect on LinkedIn Email Next team member Previous team page Team page

Related Projects Return to team Chaloner Chute Chief Technology Officer Chal leads on DHI’s technical strategy and is responsible for the way we support and deliver technical innovation, by applying systems thinking and methodologies in support of the DHI innovation model. He is devoted to the idea that citizens can be empowered to take an active role in their own well-being. Chal believes that digital health offers the tools to achieve this, and the DHI has the fresh perspective necessary to reconceive the relationship between the citizens and those who might care for them. He brings a range of skills including a Master’s in Healthcare Management & Leadership and a Master’s in Public Health Policy: Health Systems. He has spent seven years working in digital innovation, seven years working in Scottish Government public policy and healthcare service delivery and has led the design, development, integration and roll-out of many digital health and care services with several now in use at scale across Scotland. Connect on LinkedIn Email Next team member Previous team page Team page

Related Projects Return to team Kara Mackenzie Project Co-ordinator Kara provides support to our project portfolio, with a focus on approved projects. She ensures all projects run smoothly, milestones are achieved, and partners get the most out of their collaborations. She keeps our network updated on all potential funding matters including signposting and supporting funding applications. Connect on LinkedIn Email Next team member Previous team page Team page

Related Projects Return to team Angela Bruce Research Fellow Angela is a design researcher with expertise in co-design and visualisation of complex systems. Originally from the Shetland Isles, she has an interest in working in remote and rural contexts. She engages people to rethink current health and social care challenges while developing and delivering inclusive and participatory design approaches to digital health and care. With a background in Interior Architecture and Design for Services she has gained a wealth of experience since joining DHI in 2015. Angela is currently a Research Fellow with the Glasgow School of Art and is leading the co-design and citizen engagement for the Rural Centre of Excellence in Digital Health and Care which is part of the Moray Growth Deal. Connect on LinkedIn Email Next team member Previous team page Team page

Related Projects Return to team Dr Sanna Rimpiläinen Head of Research and Skills Dr Sanna Rimpiläinen heads our Research and Knowledge Management team, overseeing DHI’s research, knowledge and data management activities, and leading college engagement and skills development agendas. She oversees the DHI’s master’s studentships in digital health and care and works to strengthen that domain across the Scottish education landscape and provides academic support to interns and postgraduate students engaged in the DHI. Sanna’s passion is supporting and positively disrupting the workforce development provision for the existing and future health and care staff in Scotland. She has a PhD in Education and her work at the DHI pulls together the diverse strands of her career to date, including her interdisciplinary research expertise, work with different aspects of technological innovations from inception to production, appropriation and use, her experience in producing and editing publications, and work in education, training, and event organisation. Connect on LinkedIn Email Next team member Previous team page Team page

Social Care Skills Landscape Morrison, Ciarán and Rooney, Laura This is a landscape review of organisations contributing to the training of social skills in the UK in 2017. View resource Next item Previous item Home / Resources (Item) /

NHS Tayside: Child Weight Management Brooks, E., Bruce, A., Smith, P., Binnie, C., Lazcano-Ross, P. & Stengs, G. NHS Tayside is reviewing its Child Healthy Weight Service (CHWS) and has engaged the Digital Health and Care Innovation Centre to map the current offering and explore challenges and innovations virtually due to pandemic restrictions. Stakeholders emphasize the importance of prevention and early intervention, highlighting challenges such as lack of weight measurement data and the complexity of referrals, while discussing improvements such as better coordination and family-based interventions. DHI is developing digital weight management solutions and is open to collaboration with NHS Tayside. View resource Next item Previous item Home / Resources (Item) /

Construction Sector: Learning Materials - FUTUREquipped Project FUTUREquipped Project This document contains microlearning units to explore the impact of digitalisation on the construction sector, focusing particularly on SMART Homes. Created by lecturers involved in the FUTUREquipped project, these learning materials cover topics such as Building Information Modelling, Domestic Building Management Systems, and Energy-efficient housing. All materials are accessible to learners under the Creative Commons license. View resource Next item Previous item Home / Resources (Item) /

Related Projects Return to team Anna Whyte Project Support Officer Anna holds a BSc with honours in Applied Pharmacology and Biochemistry and has a background in research and laboratory work. With a deep-seated passion for science and research, Anna is enthusiastic about engaging with the Digital Mental Health Innovation Cluster team, where she contributes to the expanding connections between technology and healthcare. In her role, Anna is responsible for supporting, developing, and managing the ongoing activities of the Digital Mental Health Innovation Cluster. Connect on LinkedIn Email Next team member Previous team page Team page