The Experience Lab provides a safe, collaborative environment which replicates real life practice within which to trial ideas and engage in design-led activities. These activities place the user at the centre of the design process. This paper will illustrate the Experience Lab through a case study of a project which explored and developed a new concept system for assisted living to support and empower older adults to live independently at home for longer. The Experience Labs provided the opportunity to user-test the initial concept by developing and validating a solution with users. The design-led approach aimed to deliver requirements for the system that were firmly user driven. The Labs provided a safe and realistic environment through which the Lab team helped users explore the concept and share their feedback and ideas for improvement through activities including experience interviewing, workshops, and role-play.