This paper describes the findings of a participatory-design project focussed on the use of modern, digital technologies to support people and their carer(s) in particular to improve access to services, better co-ordinate services and to make support packages more resilient.

Design activities included a focus group and three participatory design workshops with health and care professionals, and several interviews with unpaid carers in Moray.

The findings are presented as design concepts and insights that should help health and care delivery including supporting unpaid carers.

The paper contributes four concepts alongside insights from unpaid carers.

The concepts are at the time of writing being developed for future use in the region and the paper therefore describes the process of procuring simulated healthcare services to increase learning and improve the adoption of innovative service changes.

The resulting commissioned innovative services, and long-lasting benefits of the service innovation, should economically benefit Moray.