The project aimed to explore the landscape of mental health services in Scotland, seeking input from various stakeholders including individuals with lived experience, families, carers, and service providers.

Design researchers collaborated with people with lived experience to understand their journey of seeking, experiencing, and thriving with support.

Short public engagement events were conducted to gather insights from a diverse range of individuals, leading to the emergence of a new concept for a digital resource supporting mental health access.

Partnerships with the University of Edinburgh, University of Glasgow, NHS 24, Mydex CIC, and Tactuum were instrumental in informing the development of digital mental health services by NHS 24.