This final report provides an overview of the 'Discover and Define' workstream conducted by DHI from March to December 2022 under the Digital Lifelines Scotland program.

It outlines the aims, process, and summarizes activities and findings from phases such as 'Scoping the project' and 'Mapping the current'.

The report concludes with a synthesis of insights and themes from various perspectives, highlighting opportunities for digitally enabled services to support individuals with complex needs, informing the 'Develop' phase for co-designing future digital solutions and services.